Cannot Add Remove or Move Contacts or Groups at This Time Please Try Again Later

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Hi Leanne Harvey,

Based on the error message, may I confirm whether the issue occurs when y'all use Skype for Business concern? If so, you tin can try the following steps:

    1. Close Skype for Business completely by selecting File > Get out.

    2. Open up Windows Explorer and navigate to the post-obit folder:

                  %localappdata%\Microsoft\Office\16.0\Lync

   3. Delete the sip_username directory that matches the sip address of the user have the issues.

    4. Restart the figurer.

    5. Restart the Skype for business client.

In this style, the directory will be rebuilt when the Skype for Business client is restarted the adjacent time. if after you followed these steps merely issue persists, to better help you, I demand to collect more than information.

1. The detailed versions of Skype for Business organisation and OS. Become to Assistance > About Skype for Business.
2. Which pace will you get the error message? Please provide the detailed steps and I can aid you to do tests in the same environment.
3. Will this issue happen to other Users in your organization?
4. If it'due south possible, please log in Skype for business concern with this affected account to another workable reckoner and bank check whether result persists.

Thanks,

Bryan Cheng

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Hullo Bryan,

We have already completed the in a higher place step and no luck.

Further data you lot require:

1. Win10 and Win7 OS and SFB version is MSO (xvi.0.10325.20030) 32-bit

ii. Steps to get error message

              a. enter in contact proper name

              b. right mouse click on contact and select "Add to contacts list"

              c. select group that contact is to go into

              d. error message appears

3. All SFB users are getting the aforementioned error message

4. Does not thing which figurer you lot log into mistake message is still happening

As mentioned this was working perfectly fine since getting SFB installed in early 2016.  Information technology has but appeared in last few months when doing an upgrade on O365.

Thanks

Leanne

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Hullo Leanne Harvey,

Thanks for your reply, since your skype for business is Part insider version, I'1000 going to move your thread to office insider category for proper handling. There will have relevant teams further assist y'all, thank you for your patience.

Regards,

Bryan

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Hullo Bryan,

Please notation I am the simply one int he whole Visitor that is Insider version.  All other 350 employees are Monthly Targeted and are all having the same issue.

Cheers

Leanne

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How-do-you-do Leanne Harvey,

In order to narrow down the cause. We need to collect more information for further investigation.

Please discover the default Skype for Business organization Logging location navigate to %LOCALAPPDATA%\Microsoft\Function\16.0\Lync\Tracing in which you will run across the .UCCAPI file. Then delete this original .UCCAPI file and restart your skype for Business. In this way, Skype for Business organisation will generate new .UCCAPI logs.  The .UCCAPI logs will contain SIP letters (INFO, Mistake, WARN, TRACE) generated by the Skype for Business concern customer in a readable format.

For protecting your privacy, I volition send y'all a PM to collect this new .UCCAPI logs. Thanks for your cooperation.

Regards,

Bryan

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Hello Bryan,

I accept sent you lot those files via PM as requested.

Regards

Leanne

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Thanks for your update in Individual Message. I need to check the detailed log information carefully, if there are any update information, I will get dorsum to y'all. Thanks for your patience.

Regards,
Bryan

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Cheers Bryan

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Cheers for your patience, about this result, I need to consult related engineer to ostend more data, please requite united states of america more than time, I will become back to you within 3 working days. Your time and understanding volition be highly appreciated.

Regards,
Bryan

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Thanks Bryan

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Source: https://answers.microsoft.com/en-us/insider/forum/all/cannot-add-remove-or-move-contacts-or-groups-at/609d0f83-f407-40b8-9749-795fe834fc49

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